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Case Study:

Helping an IT and Telecommunication Firm Achieve a Profitable Exit

Background Information

  • Business: A managed IT and telecommunication services provider with a strong regional presence.
  • Location: Midwest, USA.
  • Revenue: $5.2M annually with an EBITDA of $800,000.
  • Team: 25 employees, including a technical director and service engineers.
  • Owner’s Goal: The 58-year-old owner sought to retire and secure a profitable exit within a year.

Current Challenge

  • Outdated Offerings: Older telecommunication services made the company less attractive in a competitive market.
  • Operational Inefficiencies: High costs due to redundant systems and manual processes.
  • Limited Market Positioning: The firm was perceived as a traditional IT provider, limiting buyer interest.

Our Solutions

  1. Service Modernization:
    – Transitioned legacy services to cutting-edge solutions like cloud computing and cybersecurity.
    – Developed new recurring revenue streams with subscription-based managed services.
  2. Cost Optimization:
    – Streamlined operations by consolidating overlapping tools and renegotiating vendor contracts.
    – Reduced operating expenses by 20%, boosting EBITDA.
  3. Market Repositioning:
    – Rebranded as a tech-forward provider specializing in high-demand solutions.
    – Created marketing collateral showcasing ROI-driven case studies for enterprise clients.
  4. Buyer Engagement:
    – Targeted private equity firms and larger IT companies seeking to enter the region.
    – Structured a compelling valuation narrative emphasizing recurring revenue and modernization efforts.
  5. Transition Strategy:
    Developed a seamless knowledge transfer plan to ensure service continuity post-sale.

Conclusion

  • Sale Price: Sold for $9M within 8 months—40% above initial market valuations.
  • Buyer: A national IT services company expanding its Midwest footprint.
  • Owner’s Outcome: Retired with confidence and pride, leaving behind a thriving, modernized business.

Could this be your success story? Let’s make it happen.

 

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